At Wild Bear Coffee, we want you to love every cup.
Because coffee is a food product, we can't accept returns on opened bags of coffee. However, if there's a problem with your order, we'll always do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or you've received the wrong item, please contact us within 7 days of delivery.
Email us at hello@wearewildbear.com with:
- Your order number
- A brief description of the issue
- A photo if applicable
We'll review the issue and arrange a replacement or refund where appropriate.
Changed Your Mind?
If you'd like to return an unopened item, please contact us within 14 days of receiving your order.
Items must be:
- Unopened
- Unused
- In their original condition
Customers are responsible for return postage costs unless the item is faulty or we made a mistake with your order.
Refunds
Once we receive and inspect the returned item, we'll process any approved refund back to your original payment method.
Please allow 5–10 working days for the refund to appear in your account.
Our Promise
We're a small independent coffee roastery and customer experience means everything to us.
If something isn't right, get in touch and we'll do our best to find a fair solution.
Contact Us
- Wild Bear Coffee
- hello@wearewildbear.com
- www.wearewildbear.com